Collins - Hotel & Hospitality English (Kèm 2 CD)

Welcome to Hotel & Hospitality English

This course gives you the English you need to talk to guests - from the moment they arrive at your hotel until the time they check out and you say goodbye.

The 24 units focus on face-to-face communication with guests, plus telephoning and writing emails.

Each unit begins with a conversation for you to listen to and read. The conversation presents the key language. Then there are activities for you to practise the key language including speaking exercises. There is an Answer key at the back of the book.

There are two Audio CDs in the pack. These contain the conversations and speaking activities.

If you see this symbol, you need to listen to the CD.

We recommend you speand about 45 to 60 minutes to each unit

In addition, at the back of the book, there are very useful reference sections for you to use and refer to in your day-to-day work.

While you are working through this book, you will see the following symbols after certain words:

[UK] means that the word is more commonly used in British English

[US] means that the word is more commonly used in American English.

We hope you enjoy using this self-study course. Good luck in your career!

Mời bạn đón đọc.